Energy Billing. The town of Galveston is promoting a reasonable and plan that is equitable deal with energy payment for customers that sustained pipeline damage leading to water leakages through the freeze.

This policy adjusts customers’ bills in order to prevent expenses from consumption excesses because of water line leakages.

Numerous town water customers experienced water line breaks as a result of freezing conditions week that is last. The town performed meter reads since it does on a monthly basis on the week-end of February 20-21, therefore the outcomes reveal the consequences of this freezing temperatures on water usage. The town received significantly more than 2,000 demands from water clients to do meter cutoffs and roughly 16,000 records possessed a consumption that surpassed January’s amount.

The city will bill customers the lesser amount of their February and January bills to address the high number of accounts with excess usage. Clients whoever February consumption ended up being corresponding to or significantly less than January will get a bill in line with the February that is actual usage. Then the January amount will be billed if February usage exceeds January. As an example, if an individual’s January bill totaled $105, nevertheless the February usage totaled $190, the consumer could be billed $105. This may account fully for exorbitant consumption due to water leakages.

“Our IT, Utility Billing and Finance divisions have actually analyzed energy payment accounts and established a reasonable policy to make sure residents try not to get astronomical bills because of water line leakages,” City Manager Brian Maxwell stated.

If an individual, upon getting their March and April bills, determines that an extra modification may be warranted predicated on their documents for a drip that happened after February’s read, the client should contact energy Billing at

At the time of 1st, 2016, utility payments online using a credit or debit card are FREE february! The town has partnered by having a new supplier and it is passing in those cost cost savings for you, our client.

In addition, the City now offers a car re re payment system where in actuality the quantity due is drafted immediately every month.

*Please note a $0.75 solution cost will likely to be added and gathered by a alternative party payday loans AK processor for eCheck re re payments.

City Providing Payment Plans for Past Due Accounts

Starting May 7 th , the City are going to be disconnecting water solution for clients that have a previous due balance.

Galveston’s Utility Billing division is wanting to work well with residents that have dropped behind on the bills by providing re re payment plans before disconnecting solution. With Hurricane Harvey, the holiday’s, and an unusually cool start of the 12 months, the division stopped switching down water to clients’ domiciles or companies who had been delinquent final autumn. They shall resume disconnections for non-payment beginning on might 7, 2018.

Customers trying to avoid penalties that are costly disruption of solutions ought to take part in the re re payment plan system offered to them. Searching for this program that is penalty-free simple. Those who work in need associated with relief can stick to the actions below:

1. Call the energy Billing department at 409-797-3550 during normal business hours.

2. Make payment to start out your enrollment into the system.

3. Set up a repayment arrangement when it comes to staying stability.

The program will be accessible through May 4, 2018. Clients whom enroll will likely be necessary to make each scheduled payments, on-time, without any extensions offered. a missed payment while in the payment arrangement will reinstate charges and void your enrollment.

To register today because of this offer that is gracious the City’s energy billing division, please phone 409-797-3550. For lots more information,

New energy payment web-portal launching in August

City of Galveston energy clients in August will dsicover a new utility payment web-portal when accessing their bills online.

The website that is new roll down on Monday, August 5, and supply extra and upgraded features for clients. These modifications consist of easy-to-view repayment dates and payments due, and payment that is in-depth.

Clients with multiple reports will more easily manage to toggle between various properties and reports. The upgrade that is new provides the town the capability to deliver communications to clients through their online account. There will also be security that is additional when you look at the brand brand new design to guard clients.

Clients thinking about seeing the brand new web-portal may drop by the Utility Billing Department in the very first flooring of City Hall at 823 25th Street.

Clients will likely not have to alter their current logins for the web-portal that is new. If clients have never yet finalized in, they might develop a login by going to the “Pay our Water Bill” tab from the website of

If clients have actually any queries in regards to the new energy payment site, these are generally welcome to phone Utility Billing at 409-797-3550.